Wheelchair Service

Delivering Premier Ground Handling services

Enhancing airline operations through innovative, cost-effective, and quality-driven ground handling solutions.

Wheelchair Service

At JetBridge Express, we believe every passenger deserves a safe, smooth, and dignified travel experience —from the moment they arrive at the airport until they are comfortably seated onboard. That’s why we offer reliable wheelchair assistance services, tailored to support passengers with reduced mobility every step of the way.

With a focus on comfort, accessibility, and professionalism, our wheelchair assistance program is built to meet both passenger needs and airline expectations—with timeliness, care, and a smile.

Start-to-Finish Support

From the curbside drop-off to the aircraft door, JetBridge Express ensures passengers receive attentive, hands-on assistance throughout their airport journey. Our trained wheelchair agents guide travelers through check-in, security, boarding, and everything in between—always with respect, patience, and clear communication.

Our curb-to-gate wheelchair service includes:

✔️ Greeting passengers at curbside or designated drop-off areas
✔️Assisting with baggage and escorting to the check-in counter
✔️Navigating through TSA and security checkpoints
✔️Providing rest stops and comfort breaks as needed
✔️Escorting passengers to the departure gate and directly to the aircraft door

Well-Trained and Professional Agents

Our wheelchair assistance team is comprised of uniformed, highly trained professionals who are not only skilled in physical support, but also trained in

customer service and ADA compliance. Each agent is carefully selected and undergoes continuous training to ensure a safe, respectful, and personalized experience.

Agent responsibilities include:

✔️ Monitoring flight schedules to ensure prompt assistance
✔️ Being available two hours prior to departure at the check-in area
✔️ Providing priority boarding support and coordinating with gate agents
✔️ Assisting with arrival and deplaning procedures when needed
✔️ Maintaining communication with team leads to ensure no passenger is left behind

Reliable Equipment and Quick Response

We maintain a fleet of over 70 clean, well-maintained wheelchairs, ready to serve passengers at a moment’s notice. Whether for a last-minute request or scheduled assistance, our team ensures a swift, professional response that keeps your operations running smoothly and your passengers at ease.

Why Airlines & Passengers Trust JetBridge Express Wheelchair Services

✔️ Consistent coverage from curb to gate and beyond
✔️ Real-time coordination with airline and airport operations
✔️ Compassionate care and respectful service at every step
✔️ Professional appearance and clear communication from our staff
✔️ On-time boarding and reliable mobility support for all needs

At JetBridge Express, we’re proud to provide inclusive, people-first service for those who need it most. Our wheelchair assistance doesn’t just move people—it

supports them with dignity, comfort, and care.

📞Contact us today to learn how JetBridge Express can enhance accessibility for your passengers at ATL and beyond.

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We bring a fresh, competitive, and customer-focused approach to a Ground Handling service industry

What sets JetBridge Express apart is our commitment to quality, accountability, and personal service. Being locally owned allows us to be nimble, responsive, and directly involved in day-to-day operations. Our entire team from front-line agents to supervisors are uniformed, highly trained, and dedicated to delivering exceptional service.

Superfast

Reliable Service

Free Consultacy Now

(866) 606-9990

Ground Handling Done Right!

Our leadership team brings experience from both the aviation and medical industries, instilling in our operation a strong foundation of cleanliness, precision, and care. Just like in a surgical room where any dirt is unacceptable, we bring that same philosophy to our services—whether it’s cabin cleaning, passenger support, security, or crew transportation..

Hashim Abdi

CEO -JetBridge Express

Getting the job done wherever

however positive matters

**how biggest or small**

Reliable servicetruly personal

Professional Staff

Every staff member undergoes rigorous training to meet the

highest industry standards for safety, efficiency, and customer service.

Cleanliness and Efficiency

Our founders come from a medical background

, where precision and sanitation are non-negotiable.

Affordable Package

Introducing better pricing, flexibility, and a higher level of accountability, which benefits both airlines and passengers.

Solutions for All Your

Ground Handling Service

Why Choose JetBridge Express?

At JetBridge Express, we are redefining ground handling services with efficiency, professionalism, and a commitment to excellence. Airlines and passengers deserve a trusted, high-quality service provider, and we take pride in being that partner. Here’s why JetBridge Express stands out at Hartsfield-Jackson Atlanta International Airport (ATL).

1. Locally Based and Privately Owned – Ensuring Direct Oversight and Accountability

JetBridge Express is a local company with deep roots in the Atlanta community. Being privately owned allows us to maintain full control over our operations, ensuring that every decision aligns with our mission of excellence and efficiency. Unlike larger corporate entities, we provide personalized service and direct engagement with our airline partners, allowing for faster adjustments and responsiveness to needs. Our leadership team is hands-on and actively involved in daily operations, ensuring high performance at every level. With direct oversight, we hold ourselves accountable for quality, reliability, and customer satisfaction.

2. Breaking the Monopoly and Introducing New Competition and Quality Standards

For years, the ground handling industry at ATL was controlled by few providers, limiting options for airlines and restricting service innovation. JetBridge Express is changing the landscape by bringing fresh competition, improved service standards, and more efficiency to the market. Our presence introduces better pricing, flexibility, and a higher level of accountability, which benefits both airlines and passengers. Competition drives excellence, and we are committed to setting new industry benchmarks in ground handling services. By challenging the status quo, we ensure airlines have choices and that service providers remain customer-focused and performance-driven.

3. Highly Trained, Uniformed, and Professional Staff Delivering Exceptional Service

At JetBridge Express, we believe that our team is our greatest asset. Every staff member undergoes rigorous training to meet the highest industry standards for safety, efficiency, and customer service. Our employees are uniformed and well-presented, ensuring a professional and polished image at all times. We focus on continuous training and development, so our team is always up to date with best practices, security protocols, and customer engagement strategies. Whether assisting with passenger services, baggage handling, or security procedures, our staff is committed to delivering a seamless and positive experience. Our professional approach ensures that airlines and passengers receive top-tier service every step of the way.

4. A Commitment to the Highest Standards of Cleanliness, Efficiency, and Customer Service

JetBridge Express operates with a meticulous focus on cleanliness, operational efficiency, and passenger satisfaction. Our founders come from a medical background, where precision and sanitation are non-negotiable, and we bring the same philosophy to our work. From cabin cleaning to baggage handling and customer interactions, we prioritize hygiene, efficiency, and speed without compromising on quality. Our streamlined processes ensure quick turnaround times, allowing airlines to stay on schedule while providing a pristine experience for passengers. By blending hospital-grade cleanliness standards with airline industry best practices, we ensure every touchpoint meets the highest expectations.

5. Fully Permitted and Insured to Operate at Hartsfield-Jackson Atlanta International Airport

JetBridge Express is fully licensed, insured, and authorized to provide ground handling services at one of the busiest airports in the world. Compliance with FAA regulations, airport safety protocols, and industry best practices is at the core of our operations. Our insurance coverage provides peace of mind for airlines, ensuring that all aspects of our services meet legal and operational requirements. Being a permitted operator means we have undergone thorough vetting, inspections, and approvals, demonstrating our credibility and reliability. Airlines can trust that JetBridge Express operates with the highest levels of integrity, safety, and professionalism at all times.

Customer Feedback

JetBridge Express has been a reliable and professional partner from day one. Their team consistently delivers high-quality service with attention to detail and efficiency. Communication is smooth, and they are always responsive to our operational needs. We truly value their commitment to excellence and customer satisfaction.